What payment methods can I use?
We accept most major credit cards: Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We do not accept personal checks.
How will the charge appear on my credit card statement?
The charge will appear on your statement as: Poppy’s Naturally Clean.
Can I use different billing and shipping addresses for one order?
Yes. Once you have filled out your shipping information during checkout, you will be prompted to either fill in separate billing information, or click a box to use the same billing info as your shipping info.
Do I have to pay sales tax?
By law, we must charge sales tax on all orders placed in the states of California,. All orders placed from states outside of California will not be charged sales tax. Orders placed from Canada will be taxed.
Can I get a copy of my invoice?
A digital copy of your invoice will be emailed to you and hard copy of your invoice will be included in your shipment.
Why is the tax in Canada so high?
We have to charge brokerage fees and taxes on all orders shipped to Canada. Unfortunately, we must charge 20% of the order value on all orders shipped to Canada to cover these fees.